Shipping policy

Welcome to Medocyte Pharmaceuticals. We are committed to delivering your healthcare and wellness products safely, quickly, and efficiently. Please read our shipping policy carefully to understand how your orders are processed and delivered.

Order Processing

  • All orders are processed within 1–2 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is shipped, you will receive a confirmation email/SMS with tracking details.

Shipping Coverage

We currently ship across India through trusted courier and logistics partners to ensure timely and secure delivery.

Estimated Delivery Time

Delivery timelines may vary depending on your location:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Areas: 5–10 business days

Please note that delivery delays may occur during festivals, public holidays, weather disruptions, or unforeseen logistics issues.

Shipping Charges

  • Free Shipping may be available on selected products or orders above a specified value.
  • Standard shipping charges, if applicable, will be displayed during checkout before payment.

Order Tracking

Once your order is dispatched, tracking details will be shared via email or SMS so you can monitor your shipment in real time.

Packaging & Product Safety

At Medocyte Pharmaceuticals, we ensure all healthcare products are packed securely and hygienically to maintain product quality and safety during transit.

Delayed or Lost Shipments

If your order is significantly delayed or marked as delivered but not received, please contact our support team within 48 hours of the delivery update for assistance.

Incorrect Address & Failed Delivery

Please ensure that your shipping address and contact details are accurate at checkout.
Medocyte Pharmaceuticals is not responsible for delays or failed deliveries due to incorrect customer information.

Damaged Packages

If your package arrives damaged or tampered with:

  • Do not accept the package if visibly damaged.
  • Contact us immediately with photos of the package and product for support.